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Benefits: 10% salary bonus, 2 pay reviews per year and up to 33 days paid holiday Job Type: Permanent
Hours: Monday to Friday, 9am - 6pm
Location: Northenden, South Manchester, M22 4SY. About Unicom: Unicom are one of the fastest growing business to business telecommunications service providers in the UK. Our rapid growth has been recognised in the Sunday Times Track awards in 2006, 2007 and 2008 and we currently provide telecom, broadband and website services to over 90,000 small businesses throughout the UK. Our growth has been driven by our awarding winning customer service, in 2009 we were accredited the Customer First and Customer Service Excellence awards.
To help continue with our rapid expansion we are looking to recruit an experienced team manager with the determination, energy and drive to manage multiple tasks simultaneously, while keeping a clear focus on department objectives. Duties and Responsibilities: Managing team of 10 credit controllers Overseeing the day to day management of the department and ensuring your team meets its targets Arrange training and support for team members Carry out audits on performance
· Carry out call monitoring on all team members
· Provide feedback to staff on daily/weekly performance
· Carry out appraisals with staff on a quarterly basis
· Provide reports to senior management on daily and weekly performance
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